Company Directors

Town and Country Cleaners is privately owned by three of our Directors. Despite the youthful looks of the three below, they have over 100 years’ experience in the cleaning industry. Each has their finger on the pulse in their respective fields as they work full time in the company to guide our colleagues with that experience combined with drive, enthusiasm, and wherever possible, a smile on their face.

Richard Redding

Richard Redding

Sales Director

Richard joined us in 2019 having worked at both a large national company and a smaller privately owned firm. With 24 years of sales experience in the industry, he brings the external knowledge that complements his fellow Directors (the Company owners) understanding of Town & Country. Richard leads the Sales and Marketing department and focusses primarily on generating new business.

Fascinating fact: Loves to ski but his unique style means he’s often mistaken for Frank Spencer on the slopes.

David R

David Rushton

Director of Housing

David started Town and Country in 1976 with a humble window cleaning round in Canterbury. This service soon developed into the cleaning of offices, and the company began to grow rapidly through recommendation. David’s focus on delivering an honest and quality driven service still underpins the company today, and without doubt has contributed to the great success we are experiencing.

Fascinating Fact: Not that long ago, David was an accomplished long-distance runner.

Elaine

Elaine Harrison

Managing Director

Elaine joined Town & Country in 1990 as an Office Assistant and has progressed through various departments and roles to Directorship. She leads by example with drive, enthusiasm, and an unrivalled experience of our company structure and more importantly its people. In addition to leading the company, Elaine oversees the Finance, HR, Customer Service, and Quality departments.

Fascinating fact: Elaine is first on the dance floor at the office party (and the last off it…), and loves to lose herself on a long walk with her dogs.

Operations Team

Our Senior Managers hold the responsibility of delivering the service we hang our hat on every day.

From Bedford to Brighton, and Slough to Sittingbourne, these guys oversee the day to day cleaning of our entire portfolio including offices, schools, factories, hospitals, universities, breweries, printers, freight yards, local authority HQs, libraries, museums, manufacturing sites, shopping centres, housing estates, building plots, canteens, kitchens, law firms, GP surgeries, dentists, training centres and much more.

With a degree of autonomy to run their portfolio, all are focussed on delivering the highest levels of team motivation and customer service, to simply provide their clients with a clean building every day. Here’s a little about each of them.

Nicola Gray

Customer Service Manager

Nicola joined us in July 2021 to oversee our newly awarded Medway schools contract which see’s us deliver a range of cleaning services to 17 schools throughout the Medway towns, Gravesend and Ebbsfleet.

Nicola joins us with experience in the fine wine industry and the Retail sector where she held Management roles for around 20 years with a household branded high street retailer. She places high importance on customer satisfaction, team building and in training colleagues to deliver the best service.

Fascinating fact: Nicola is an expert in wines and holds a number of qualifications via the “Wine and Spirit Education Trust”. With her qualifications and the industry experience she picked up, Nicola became the Account Manager for 10 Downing street and personally provided Government with wines and alcohol for special events.

Jackie Fountain

Customer Service Manager

Jackie joins us after 20 year’s experience as a manager working for one of the best known high street retailers, where customer service and satisfaction are second to none. Jackie believes that understanding the individual needs of every client leads to the success of the service we deliver. She likes to stay close to the detail, and support her team to deliver the best possible job.

Fascinating fact: Jackie loves to cook. Her spare time is spent creating recipes for her family to enjoy. 

Chrissie Marchant

Customer Service Manager

Working in full time employment from the age of 16, Chrissie has joined us with over 15 years of management experience gained in the hotel & hospitality sector working for a well-known hotel and restaurant chain. She has an eye for detail and believes that every customer and their requirements are as unique and individual as they are. 

Fascinating fact: Chrissie has 4 children, 2 guinea pigs, 2 dogs, 1 husband, 1 horse, a diploma in Equestrian science, and is a self-confessed Pepsi Max addict.

Emma Corner

Customer Service Manager

With a background covering the Contact Centre Management and Charity sectors Emma is an experienced People/Client Manager. With skills in Learning & Development and Coaching, she’s somewhat of an all-rounder, and brings with her the experience of managing cleaning contracts from the client side of the fence.

Fascinating fact: Emma’s a sports enthusiast and enjoys running and plays cricket for her local women’s team.

Andre

Andre Semiao

Customer Service Manager

Andre manages our Education portfolio of 12 schools in Essex & East London and a group of neighbouring office cleaning contracts. Having moved to the UK in 2010 he first spent 7 years in smaller cleaning firms cutting his teeth on the cleaning industry before joining Town & Country in 2017. He places great importance on listening to his client’s needs, and delivering high standards of cleaning with a smile, contributing factors to a great retention rate.

Fascinating fact: Andre used to run his own laundry business in his native Portugal, providing linen & towels to a number of hotels.

Peter Thompson

Peter Thompson

Commercial Services Manager

Peter’s been an integral part of Town & Country for over 17 years, joining us after 25 years as a senior manager with a major utility firm. He enjoys working in the industry, and the satisfaction of cleaning an area or building way beyond the client’s expectations. In his time with us Peter’s cleaned for clients in a diverse range of sectors including Housing, Education, Offices, Pharmaceutical, Manufacturing and Transport. His current portfolio includes Kent’s largest independent Brewery.

Fascinating fact: A keen boxing fan Peter keeps fit by training and sparring in the ring.

Steve BC

Steve Blackman-Cross

General Manager

Steve joined Town & Country in 2015, entering the cleaning world after 20 years in Security and an earlier military career. His 7 years with us have seen him care for cleaning contracts for schools, universities, emergency services (he currently manages the Kent Police contract), manufacturing, transport & offices. With a strong focus on service level agreements, key performance indicators, team building and clear communication, Steve’s team will clean with attention to detail.

Fascinating fact: Steve’s proud to have been instrumental in helping change the UK law to better protect home owners against squatters.

Ross Bartlett

Head of Operations

Ross joined Town & Country last year having spent over 25 years in retail operations with some of the biggest names on the High Street. His focus is clear and straightforward….to deliver a quality cleaning service to all clients and to enhance the customer experience. Ross heads up our operations team and with his colleagues hard work and diligence, has already made good progress in helping raise customer satisfaction in line with our operational plan.

Fascinating fact: Ross is an FA qualified football coach, and in his spare time swaps the suit for a tracksuit and manages a local girls football team.

Support Officers

Our Support Officers are a crucial group of colleagues always on hand to help deliver a first-class flexible service.

Their roles include staff motivation, signing up new cleaners, ensuring equipment is in good order, quality monitoring, and having plentiful stocks of cleaning chemicals. Having all been cleaners and worked their way through the ranks, they’re not afraid to roll their sleeves up either.

Whilst Chris supports key contracts in the Thanet, Folkestone and Ashford areas, Debbie those surrounding Canterbury, Craig our Dover area portfolio, and Flavio our Education contracts in Essex & East London, all approach the role with flexibility, and can be diverted to support any contract, or any colleague in need of assistance.

Debbie Cook

Debbie Cook

Debbie has worked at Town & Country for 13 years, but in the cleaning industry for 19. She’s cleaned pretty much everything possible in that time, and leads her cleaning colleagues with sleeves rolled up. She personally trains them all and takes great pride in completing quality audits aiming for 10/10 every time. Nailing that most times, she puts it down to doing what it says on the tin, and delivering a no-nonsense cleaning service where results are obvious to the client.

Fascinating fact: Deb’s a keen gardener and loves to sit out and enjoy the fruits of her labour…..preferably with a glass of wine.

Craig

Craig Carden

Craigs been in the industry for 15 years and a colleague of ours for 13. His hard working, enthusiastic, eager and honest approach to the role is appreciated by everyone around him whether its colleagues, clients, or cleaners. Always there to help, whatever the time of day or the weather, Craig focusses on building strong relationships with clients and colleagues, and always tries to deal with an issue before it becomes a problem.

Fascinating fact: Craigs a self-confessed workaholic as he loves the job, but is known to let his hair down occasionally by being the practical joker of the pack.

Flavio

Flavio Costa

Flavio has been with us for almost three years now, and was promoted to his role from that of a Site Supervisor. Flavio made an instant impact of his portfolio and says his success is down to staff training, clear communication with his staff, and giving them the confidence to tackle any task.

Fascinating fact: When he’s not at work Flavio loves spending time with his family.

At Town & Country we ‘own’ your contract and we ‘try’ our best!