Meet the team

Senior Leadership team

Our team is more than just a group of skilled professionals; they’re the heart and soul of our operations, bringing a wealth of experience, dedication, and a personal touch to every project we undertake.

Elaine Harrison

Managing Director

Elaine joined Town & Country in 1990 as an Office Assistant and has progressed through various departments and roles to Directorship. She leads by example with drive, enthusiasm, and an unrivalled experience of our company structure and more importantly its people. In addition to leading the company, Elaine oversees the Finance, HR, Customer Service, and Quality departments.

David Rushton


David started Town and Country in 1976 with a humble window cleaning round in Canterbury. This service soon developed into the cleaning of offices, and the company began to grow rapidly through recommendation. David’s focus on delivering an honest and quality driven service still underpins the company today, and without doubt has contributed to the great success we are experiencing.

Sebastian Arias

Operations Director

Sebastian joined the business in 2022 with over 17 years of experience within the cleaning industry and soft services. He is passionate and committed, always giving 100 percent required to achieve the highest level of client development
and retention. Sebastian is always challenging himself and his team to drive quality, he is also always looking at technology and innovation to help support our drive for delivering quality.

James Coster

HR Manager

Joining the business over 10 years ago and originally from operations, James has since completed a CIPD Level 5 Diploma in Human Resource Management and Level 7 CIPD Award in Employment Law. James runs our employment relations functions and on boarding, safeguarding and compliance.

Viv Downie

Payroll Manager

Viv’s background is in book-keeping but she has particularly enjoyed payroll and has been our Payroll Manager for nearly 9 years now. Viv and her team are kept busy ensuring all our teams are paid correctly and on time every time.

Jackie Fountain

Operations / Health & Safety Manager

Jackie has been with us for 2 years after 20 years’ experience as a manager working for one of the best-known high-street retailers, where customer service and satisfaction are second to none. Jackie believes that understanding the individual needs of every client leads to the success of the service we deliver. She likes to stay close to the detail and support her team to deliver the best possible job.