Our Investor in People Award

Town & Country Cleaners considers that training and development of our people is essential in achieving our company objectives. In August 1996 Town & Country Cleaners was the first cleaning company in Kent to become recognised with an ‘Investor in People’ Award by demonstrating our commitment to our staff.

The benefits mean that we have several structured training packages:

• A formal induction package

• Quality and customer care training programme

• Cleaning methods, including Health & Safety and COSHH requirements

• Development of staff by supporting them through a NVQ programme and through proactive management and support from their Customer Service Manager.

We are proud to the first cleaning company in Kent to receive the Investors in People Award and have had the award since 1996.

We believe that people in an organisation are the key to success and is why we believe our staff are our most important asset.

In January 2008 we were assessed and were re-awarded the Investors in People award.

Here are some quotes that our assessor made after our last assessment in January 2008.

‘The culture at Town and Country is open and accessible. It is particularly noteworthy that the Directors and Senior Managers are so involved with staff and so approachable – many much larger businesses could learn from this style of leadership.’

‘The induction process for all staff is very strong and appears consistently applied. Managers are involved in delivering it and see this as the start of a strong learning and development relationship with each individual staff member’

‘Generally Town and Country Cleaners are to be commended on the development of a flexible, adaptable company which employs people for their “can do” attitude and trains them to achieve high performance for customers.’

‘A competent and very people-oriented team of managers.’