Contract start

It is our aim to perform to the complete satisfaction of the customer from the very first clean. This is our primary objective for each and every contract. Therefore, a detailed hand over from Sales Executive to Customer Service Manager takes place prior to the commencement of the contract. 

A Customer Service Manager and Supervisor will work with the cleaning team on the first clean to complete the communication circle. We obtain valuable feedback from the customer after the first clean to measure the effectiveness of this policy. After we have commenced the contract we will contact you to check that you are satisfied with the service. 

All contracts need careful planning and as such we have developed a tested and proven start up plan that is used with every new contract.  This plan is put in place normally 3 weeks before the start of any contract, however we are flexible and can start contracts sooner if preferred.

An existing contract transfer requires us under employment regulations (TUPE) to transfer existing staff to a new contract.  We are experts dealing with people and can advise you before and after regarding this.  We deal with all of the staff issues and ensure that the client has no worries regarding this.