Contract communication

Operations Centre

Town & Country Cleaners Ltd have a dedicated operations team to deal with all calls from our clients and staff. The first point of contact will be your Area Manager who is responsible for the day to day running of the cleaning services we provide in your area. In addition, and to compliment this service, our Operations Centre is contactable 24/7 and will take calls and assist you at all times. Our Head of Customer Service & Operations has overall responsibility for ensuring you receive a high level of service delivery and can also be contacted should you require advice or assistance.

Late evenings and early mornings

If you experience any problems outside normal working hours, your Area Manager will be available and can be contacted via a mobile phone.

Weekends

We operate a duty Area Manager system which means there is always a member of our team to assist and advise you and they are contactable via our normal telephone number 01233 611144.

E-mail

All our managers have e-mail and, if this is your preferred communication, they can be contacted in this way. However, as they are not fully desk based, our operations centre will deal with your contact if you send a copy of your e-mail to sales@townandcountrycleaners.co.uk where your e-mail will be guaranteed immediate attention.

Telecommunications

Town & Country Cleaners Ltd have one principal 24/7 telephone number 01233 611144. You will also receive a mobile number for your Area Manager and also details for our Head of Customer Service & Operations. Our centre facsimile number is 01233 611122.

Feedback

All feedback is important to us to ensure we reach your expectation. In addition, we very much like to hear from you if the service has exceeded your expectation so we can celebrate this with our cleaning staff. We pride ourselves in working in partnership with our clients to ensure service levels are maintained and delivered